Stone Mantel Bootcamp 2022: Measuring for Time Well Spent

Click HERE to read Defining CX Metrics: The Difference between NPS and TWS

On April 7, 2022 join Dave Norton as he leads a presentation on new experience metrics that will help your company understand the real value you are creating from your channels, your people, your tools, and your environments. 

This session helps you:

• Understand the differences between loyalty scores and experience metrics

• Focus on the most important attribute of great experiences: time well spent

• Go beyond the measurement of individual scores to understanding their situations

• Learn about meaningful experience scores for TWS and Reflection

The Details

Stone Mantel Bootcamp Session 5 

Measuring for Time Well Spent

April 7, 2022

12 PM ET / 9 AM PT

Guide: Dave Norton, Founder of Stone Mantel

Send an email to jaclyndupont@stonemantel.co to register