Is your journey map netting you the results you need?
Past Clients
Stone Mantel, an industry leader in experience strategy, assists companies such as Marriott, Southern Company, Truist and American Academy of Family Physicians in establishing improved end-to-end experiences and leveraging their skills for a better customer or member centric experiences.
Journey Maps help companies focus on an end-to-end journey that adds value and is time well spent for both the customer and the company.
Impactful Journey Maps are used by leadership, marketing, sales, operations, business strategy, channel strategy, analytics and measurement, and third-party technology solutions to
More accurately describe the customer’s actual experience
Guide strategic decision-making regarding channel design and data requirements
Address the dynamic between individual customers and their families and friends
Focus the company on the real job the customer wants to experience to get done
Know how to best motivate the customer
Zoom in on specific interactions that matter to the customers
Describe situations that influence your customer
And so much more
Create an end-to-end experience your customers and company will love.
What Our Clients Say
Sonia McCollum, Digital Strategist, Southern Company
“There is a greater emphasis on the customer experience. The most important thing is selecting a vendor that has proven results. Lots of people can do a journey map, but Stone Mantel focused us on future-state journeys and their presentation was excellent.”
G&K Services