Key Experience Strategy Trends for 2023, Trend 6: Context is King
Content is no longer king. Context is. As the attention recession deepens, effective experience strategies will increasingly be driven by technology, time, and situation.
Sorry content, you’ve been dethroned.
As an experience strategist, here’s what you need to know:
As the attention recession deepens, effective experience strategies will increasingly be driven by technology, time, and situation.
The contextual consumer is everyone. Customers value data-driven, smart experiences and individualized solutions for them.
Customers, who have limited time and an abundance of choice, will focus on experiences that are meaningful and feel like time saved, time spent, or time well invested.
Companies that see the customer as a source of value and purpose, and therefore focus on making the time customer spends extremely valuable, will generate new revenue and customers.
Check out our full experience strategy report LINK HERE to learn how to design genius solutions!