Big news! 🎉 We are thrilled to announce the first-ever Experience Strategy Trend Report

After almost 20 years on the cutting edge of Customer and Employee Experience trends, we are thrilled to announce the first-ever Experience Strategy Trend Report coming your way in January 2023! We’ve done extensive research, deep dives with experience strategists from a wide range of categories, and analysis of cultural and customer trends to identify the key factors that will influence your CX and EX strategies in 2023 and beyond. We didn’t stop there, though! Alongside every trend, we provide actionable techniques that you can use to apply these insights to your experience, along with inspiring early adopters leading the charge and resources for continuing your exploration. We are really proud of what we’ve created and can’t wait to share it with you! Fill out the form below if you’d like to be added to our distribution list for this invaluable resource.